Oop Scoop Privacy Policy

Protecting Your Information

At Oop Scoop, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data. By using Oop Scoop’s services and website (https://oopscoop.com), you agree to the practices described in this statement.

Collection of Personal Information

To provide you with exceptional pet waste removal services, we may collect personally identifiable information such as:

• First and Last Name
• Mailing and Physical Address
• Email Address
• Phone Number
• Property details (e.g., gate locations, areas for cleaning)
• Information about your pets (e.g., names, birthdays)

If you purchase our services, we collect billing and payment information to complete transactions securely. Additionally, Oop Scoop may gather non-personal demographic data such as age, gender, and general location.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection. An anonymized hash of your email may be shared with the Gravatar service to verify usage. For more on Gravatar’s privacy policy, visit https://automattic.com/privacy/.

Media

If you upload images to the website, avoid including embedded location data (EXIF GPS), as visitors can download and extract location data from these images.

Cookies

Our site uses cookies for a more personalized user experience. Cookies may store your name, email, and website information when you leave a comment to make future interactions easier. Login cookies persist for up to two weeks if you select “Remember Me” and are deleted when you log out.

Embedded Content

Articles and pages on our site may contain embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as though you have visited those sites directly. These websites may collect data, use cookies, and monitor your interaction.

Use of Your Personal Information

Oop Scoop uses your data to:

• Provide and enhance our pet waste removal services
• Communicate updates and special offers
• Maintain accurate records and improve customer service

We may use your personal information for marketing communications and to inform you of other relevant services offered by Oop Scoop.

Sharing Your Information

Oop Scoop does not sell, rent, or lease customer information to third parties. However, we may share your data with trusted partners to help with operations such as:

• Sending email or postal communications
• Processing payments
• Conducting surveys

These third parties are contractually obligated to protect your information and only use it for services provided to Oop Scoop.

SMS and Email Marketing

By providing your phone number or email, you agree to receive marketing communications from Oop Scoop. You can opt-out of SMS communications by replying “STOP” and unsubscribe from email communications by clicking “Unsubscribe” at the bottom of our messages or contacting service@oopscoop.com or support@oopscoop.com.

Data Retention

Oop Scoop retains comments and their metadata indefinitely to recognize follow-up comments. Registered users can view, edit, or delete their personal information (except their username). Website administrators also have access to this data.

Your Data Rights

If you have an account or have left comments, you may request an exported file of the data we hold about you. You can also ask us to delete any personal data we have, except data kept for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be processed through automated spam detection services. Data may be stored on third-party servers for operational purposes.

Tracking User Behavior

We may monitor user activity to understand service usage and improve your experience. This data helps customize content and advertising on our site and related channels.

Security

Oop Scoop protects your data with SSL protocol and other industry-standard security measures. However, no data transmission over the Internet is 100% secure. By using our site, you acknowledge these inherent risks.

Right to Deletion

Upon a verifiable request, Oop Scoop will delete your personal data unless it is required to:

• Complete your transactions
• Detect security incidents or prevent fraud
• Comply with legal obligations

Children Under Thirteen

We do not knowingly collect data from children under 13. If you are under 13, please ask a parent or guardian for permission to use this site.

Changes to This Policy

Oop Scoop reserves the right to amend this policy as needed. Significant changes will be announced via email or a prominent notice on our website. Continued use of our site after changes are made implies acceptance.

Contact Information

For any questions or concerns about this Privacy Policy, please contact us:

Oop Scoop
705 Brook Drive
Newark, Delaware 19713
Email: service@oopscoop.com / support@oopscoop.com
Phone: 302-579-1767 / 302-548-2825

Effective Date: 11/09/2024