Frequently Asked Questions

Oop Scoop is a professional pooper scooper and pet odor deodorizing service. We help families, HOAs, and businesses across Delaware and Maryland keep their outdoor spaces clean and odor-free.

We proudly service all of Delaware and Cecil County, Maryland — including Newark, Middletown, Bear, Smyrna, North East, and nearby areas.

Yes. Oop Scoop is fully insured and committed to safety, reliability, and professional service every visit.

We’re local, family-owned, and built around reliability and communication. We send photo proof with every visit, back our work with a 100% Money-Back Guarantee, and offer our exclusive Landmine-Free Guarantee if you’re ever unhappy.

Yes! If you’re not happy, we’ll make it right — or refund your full payment, no questions asked.

It’s our promise that your yard will be spotless. If you ever spot a missed pile, we’ll return within 24 hours to re-clean at no cost.

We walk your entire yard, scoop all visible dog waste, double-bag it, and leave it in your trash (or haul away if requested). We sanitize our tools and lock your gate before leaving.

Nope! As long as we have access to your yard, we’ll handle everything and send a completion text with a photo afterward.

Yes. Our pricing adjusts based on dog count and visit frequency — weekly, biweekly, or twice-weekly plans available.

Most new clients are onboarded within 24 hours — and sometimes we can even start the same day depending on your route and location. You’ll receive a text once your first visit is confirmed.

Yes! We handle pet waste cleanup for HOAs, apartment complexes, and community parks, including waste station refills and trash-can maintenance.

We use our pet-safe, kid-safe Yard Odor Destroyer spray to neutralize dog urine and poop smells across your yard.

Yes. It’s non-toxic, biodegradable, and safe once dry. It eliminates odor instead of masking it.

Monthly is ideal, or add it to each scoop visit if you have multiple dogs or a high-traffic yard.

Yes — we deodorize dog parks, apartment lawns, and shared spaces for property managers and HOAs to keep community areas fresh.

All billing is automatic on the 1st of each month through our secure client portal. You’ll receive receipts by email, and your card info stays safely encrypted.

Yes. Yards over ½ acre or “heavy” cleanups cost more. A heavy cleanup to us means removing more than six 13-gallon bags of waste. If we expect that, we’ll contact you before starting. Commercial clients often use Net 15 or 30 terms, but we can make exceptions when needed.

Yes — 10 % off quarterly billing and 15 % off semi-annual or annual billing. New clients also get a **free first cleanup** (not valid for one-time jobs).

Yes. Just give us a quick heads-up so we can adjust the route. There’s no contract for regular clients.

Yes. We provide flexible Net 15 / Net 30 invoicing or direct portal billing with digital reports for each service property.

You’ll get a 60-minute text alert before we arrive, and another message with a photo once we’re done.

Just text us the day before — we’ll pause or reschedule your visit at no charge.

We scoop rain or shine, but will reschedule during lightning, flooding, or unsafe conditions.

Yes! Weekly, biweekly, and twice-weekly clients get **two free emergency cleanups per year** — perfect for birthdays, parties, or family visits.

We’ll return within 24 hours to re-scoop at no cost. If you’re still not happy, you’re covered by our 100 % Money-Back Guarantee.

We’ll ask for access instructions when you sign up. If we can’t get in, we’ll text you immediately.

Backyards are included in all plans. Front and side yards can be added — just mention it when signing up, and we’ll include them in your route.

Yes! We install, service, and refill pet-waste stations for HOAs, apartments, and dog parks. Placement consulting included.

Yes. We offer trash-can cleaning, deodorizing, and bag replacement for shared areas and pet stations to keep them sanitary year-round.

Yes — if your dog is friendly and not a flight risk. Otherwise, we ask that they stay inside while we work.

Absolutely. We sanitize all tools and footwear with kennel-grade disinfectant between every stop to prevent cross-contamination.

No problem — we’ll handle it on your next visit! If it’s an emergency, just text us and we’ll try to swing back sooner.

We regularly run seasonal offers and referral rewards. Follow us on Facebook or Instagram for updates, or join our email list to stay in the loop.

Refer a friend and you both receive $25 off your next invoice once their first month is complete.

Yes! Gift a clean yard — digital and physical gift cards available.

Yes. Our bundle plans combine pet-waste removal, deodorizing, trash-can cleaning, and station servicing at discounted rates for HOAs and neighborhoods.