Frequently Asked Questions

Oop Scoop is a professional pooper scooper and pet odor deodorizing service. We serve families across Delaware and Maryland with clean, reliable service.

We service all of Delaware and parts of Maryland including Newark, Middletown, North East, and surrounding areas.

Yes. Oop Scoop is fully insured and committed to professionalism, safety, and consistent care.

We walk the entire yard, scoop all visible dog waste, double-bag it, and leave it in your trash or haul away if requested. We also sanitize our tools and lock your gate.

Nope! As long as we have access to your yard, we’ll handle everything. You’ll get a completion photo and service update afterward.

Yes. We service homes with one or more dogs. Our prices adjust based on number of dogs and frequency of service.

We use a pet-safe, kid-safe product called Yard Odor Destroyer that neutralizes dog urine and poop smells. It’s sprayed evenly across your yard.

Yes. Our deodorizing spray is non-toxic and safe for pets, kids, and lawns. It dries fast and smells fresh.

We recommend monthly deodorizing or pairing it with every scoop visit for best results in high-traffic or multi-dog yards.

We offer monthly billing for weekly or biweekly services. You can save with quarterly, semi-annual, or annual billing plans.

Yes. We offer 10% off for quarterly billing and 15% off for semi-annual or annual billing. All new clients also get a FREE initial cleanup (not available for one-time or monthly cleanups).

Yes, we just ask for a heads-up so we can update our route. There’s no contract for regular service.

You’ll get a 60-minute SMS notification when we’re on our way. We’ll also send a photo and update after each visit.

Just message us the day before and we’ll reschedule or pause your visit. No problem.

We scoop in most conditions, but will reschedule if there’s lightning, flooding, or unsafe terrain.

We’ll ask for access instructions at signup. If we can’t get in, we’ll contact you immediately.

Yes — we scoop every part of your property you include in your plan.

Only if your dog is friendly and not a flight risk. Otherwise, we ask that pets stay inside during visits.

Yes — we sanitize all equipment and shoes with kennel-grade disinfectant between every visit.

We run seasonal promotions, offer referral rewards, and have a new client free cleanup special. Check our Facebook, Instagram, or join our email list to stay updated.

Refer a friend and you’ll both get $25 off your next invoice. Just make sure they mention your name at signup!

Yes! Scoop service makes a great gift for pet parents. Contact us to send a digital or physical gift card.